Frequently Asked Questions

What do you deliver?

Player app, cabinet go-live, live remote control, and ops platform—modular or full-stack for operators and brands.

How is this different from buying a cloud RTC SDK?

SDKs sell components; we ship a commercial stack—app, cabinet integration, admin, and commissioning—so you go live faster with less build risk.

Is remote control laggy?

Remote arcade is latency-sensitive. We split live video and control, measure during commissioning, and review network setup for SEA and similar regions.

What does it cost to start?

Depends on cabinet count, app customization, and markets. We quote by module and propose phased go-live after discovery.

How long does retrofit take?

Often 1–2 weeks for a batch room; full app + platform + multi-cabinet projects typically 4–12 weeks phased.

How are prizes and shipping handled?

The ops platform supports prize and fulfillment configuration; logistics is scoped in design for your categories and markets.

Do I need an existing arcade room?

Not necessarily—we integrate existing rooms or advise on greenfield planning and retrofit.

Do you support Southeast Asia?

Yes—multilingual delivery, payments experience, and guidance for regional deployment.

What is Arcade Joy?

A public reference product we shipped end to end—it shows our full delivery depth, not the only project we have built. This site sells B2B solutions, not the consumer app.

How do I reach you?

Use the contact form or WhatsApp / call +8613609785315. Phone or email plus your requirements— we reply within 1–2 business days.

Still have questions?

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